Role: Technical Support Engineer
My client helps ambitious organisations leverage Microsoft cloud so they can compete and grow. This digital transformation helps them:
Create new markets and engage customers
Attract & empower employees
Transform products and deliver new services
Optimize their operations
Their focus today is on delivering and supporting four market-leading solutions:
Data Centre Modernisation
Disaster Recovery as a Service
More is in you
We have our own ambitious plans; to double in size year-on-year. This growth creates huge opportunity for A-class talent to join us on that journey.
A job at my client is unlike any other you’ve had. You’ll be challenged. You’ll be inspired. And whatever you do, you’ll grow and be part of something exciting.
“More is in you” is a mantra that permeates the core of our culture. It means you dig deep and bring out the best in yourself.
We employ the smartest, brightest and most capable. Luckily, you seem to be attracted to us, too.
As a growing Managed Service Provider (MSP) we need an engineer to take on the responsibility of providing support to our clients. The role will be office and client site based as you will be required to visit multiple client sites on a regular basis.
The Technical Support Engineer is responsible for providing our customers with high level support either as a point of escalation from the Tier 1 support engineers or in conjunction with other specialist teams within Operations. You will ensure that service level agreements are met whilst delivering reliable resolution of customer technical issues when raised via support lines, Livechat, email or self-service portals.
Essential Knowledge and Skills Required:
Microsoft Desktop (7 / 8 / 10) Operating Systems
Microsoft Productivity Suites (Office 2010 - 2016)
Backup Solutions (Veritas Backup Exec, Max Backup, Ahsay, Attix5) - Administration of Microsoft Server 2008 / 2012
Administration of Microsoft Active Directory
Administration of Microsoft Exchange 2010 / 2013 / 2016
Administration of Office 365 - Knowledge of Microsoft Azure
Desirable Knowledge and Skills Required:
Virtual Technology (VMware vSphere, Hyper-V
Networking (Cisco Firewalls / Cisco Switches / HP Switches )
Storage Solutions (NetApp, EMC, Dell, HP )
Microsoft Dynamics CRM - Basic Linux knowledge
Knowledge of monitoring systems (PRTG)
Knowledge of PSA tools (Autotask, Service Now)
Knowledge of RMM tools (Kaseya, Labtech
Qualifications and experience:
A minimum of 2-years 2nd Line hands on experience in an IT Desktop/Server support role
Bachelor's degree in Computer Science, Information Systems, Engineering, or MCSE/MCP/CCNA certification or qualifications are desirable
Logical approach to problem solving
Excellent inter-personal skills with good time management
Proven customer service & communication skills
Individual traits for success
There are many attributes and talents that can be used to help identify high performers in the business. We’ve honed these down to three core traits that, when available in spades, help ensure that candidates are highly likely to succeed at My client
Smart - Ability to thrive in a complex, high growth and fast changing environment.
Hardworking - Exudes grit and resourcefulness, deploying multiple strategies to overwhelm the problem with resources; often snatching success from the jaws of defeat.
Planful - Organised and efficient in everything; having a clear sense of purpose and direction; naturally sets and works towards ambitious goals.
My clients five principles
My Client has Five Principles that help define how it operates and how its people behave. They help guide our decision making and culture. We look for candidates who can live these principles.
Mutuality - We deliver mutual benefits that endure; we are trusted for quality and reliability - and in return we believe success will flow; we aim to be fair.
Quality - We aim to be better than others at meeting customer needs with unique and value-for-money offerings; we are uncompromising.
Efficiency - We do more with less; we waste nothing, we have high output and low costs; we have few staff with big jobs; we only do what we can do best.
Responsibility - We do the ‘right thing’ by ourselves and others, we set and achieve high standards, we remain accountable as individuals and teams.
Freedom - We need freedom to shape our future; we need profit to remain free.
What do we offer you?
Health care cash plan
Life Assurance/Critical Illness/Income Protection
This is the perfect opportunity for ambitious individuals to develop their technical careers with a leading company in the transformational cloud computing industry.